Privacy Policy

Introduction

Precision Jet Sewer and Drain LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our services or visit our website at https://precisionjetsewers.com.

Information We Collect

We collect the following types of personal information:

Contact Information

• Full name
• Phone number(s)
• Email address
• Service address and billing address

Service Information

• Service requests and appointment details
• Property information relevant to plumbing services
• Service history and notes
• Photos or videos of work performed

Payment Information

• Billing information
• Payment method details (processed securely through third-party payment processors)
• Transaction history

Communication Information

• SMS/text message content and history
• Phone call records and voicemail transcriptions
• Email correspondence
• Customer service interactions

Technical Information

• IP address
• Browser type and version
• Device information
• Website usage data and analytics

How We Use Your Information

We use your personal information for the following purposes:

Service Delivery — schedule and perform plumbing, sewer, and drain services; communicate appointment details and arrival times; provide estimates and quotes; complete service requests and repairs; and follow up on completed work.

Business Operations — process payments and maintain billing records; maintain customer service records; respond to inquiries and support requests; send service reminders and maintenance notifications; and improve our services and customer experience.

Marketing Communications (with your consent) — send promotional offers and discounts; share company updates and service announcements; and request reviews and feedback.

Legal and Safety — comply with legal obligations; protect our rights and property; and ensure safety and quality standards.

SMS/Text Messaging Program

SMS consent is not shared with third parties or affiliates for marketing purposes. When you provide your phone number and consent to receive text messages from Precision Jet Sewer and Drain LLC, we will use your number solely to:

• Send appointment confirmations and reminders
• Provide arrival notifications
• Share service updates and completion notices
• Send invoices and payment links
• Communicate emergency service information

Message Frequency: Message frequency varies based on your service needs and appointments.

Opt-Out: You can opt out of SMS messages at any time by replying STOP to any text message. You may also contact us at (516) 600-0131 or (516) 725-0450 to opt out.

Help: For help or questions about SMS messages, reply HELP or contact us at (516) 600-0131.

Carrier Charges: Message and data rates may apply. Please check with your mobile carrier.

Who We Share Your Information With

We do not sell your personal information. We may share your information with the following parties:

Service Providers — payment processors (for secure payment transactions); scheduling and invoicing software providers (Invoice2go, QuickBooks); communication service providers (RingCentral for phone services); website hosting and analytics providers; and parts suppliers when necessary for service delivery.

Lead Generation Platforms — Thumbtack, Networx, and similar platforms (only information you provide through those platforms).

Legal Requirements — law enforcement or government agencies when required by law; legal counsel and courts in connection with legal proceedings; and other parties when necessary to protect our rights or safety.

Business Partners — insurance providers for claims and coverage verification; and professional service providers (accountants, attorneys) under confidentiality agreements.

Important: We do not share your SMS consent or phone number with third parties or affiliates for their own marketing purposes. Your SMS consent is used exclusively by Precision Jet Sewer and Drain LLC for the purposes described in this policy.

How We Protect Your Information

We implement reasonable security measures to protect your personal information, including secure storage of customer records, encrypted payment processing, limited access to personal information by authorized personnel only, regular review of security practices, and secure communication channels. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: Opt out of marketing communications at any time
• SMS Opt-Out: Stop receiving text messages by replying STOP

To exercise these rights, contact us at: Phone: (516) 600-0131 or (516) 725-0450; Mail: 8 Di-Tomas Ct Unit 28, Copiague, NY 11726.

Data Retention

We retain your personal information for as long as necessary to provide ongoing services, maintain service history and warranty records, comply with legal and tax obligations, and resolve disputes and enforce agreements. Typically, we retain customer records for 7 years after the last service date, unless a longer retention period is required by law.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Third-Party Websites

Our website may contain links to third-party websites (such as payment processors or review platforms). We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date, and by sending notice via email or text message (for material changes). Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Precision Jet Sewer and Drain LLC
8 Di-Tomas Ct Unit 28, Copiague, NY 11726
Phone: (516) 600-0131 (Main) or (516) 725-0450 (Direct)
Email: Info@precisionjetsewer.com
Website: https://precisionjetsewers.com
EIN: 39-3786333

SMS Compliance Statement

SMS consent is not shared with third parties. When you opt in to receive text messages from Precision Jet Sewer and Drain LLC, your phone number and consent are used exclusively by our company for service-related communications as described in this policy. We do not sell, rent, or share your SMS consent with any third parties or affiliates for their marketing purposes. This Privacy Policy complies with applicable federal and state privacy laws, including the TCPA (Telephone Consumer Protection Act) and CTIA messaging guidelines.